Flex Renting Surf

 

WHAT IS FLEX RENTING SURF?

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A subscription model with added features. FRS offers a unique service: water sports equipment by subscription. For a monthly fee, FRS provides access to water sports equipment, with optional additional services available. FRS transforms equipment amortization into a service model. We manage and optimize the product's life cycle, saving customers the hassle of dealing with the second-hand market.

FRS operates according to a circular model. FRS offers various surfboard brands at different prices depending on the version and condition of the items. FRS aims to maximize the useful life of products by refurbishing them at optimal times. This allows several customers to subscribe to the same products at lower prices, making access to the best surfboard brands on the market more accessible to a wider audience, especially younger surfers. When products no longer meet our standards.

 

CUSTOMER ADVANTAGES

• No large initial investments.
• Affordable monthly fees.
• Access to the latest models in excellent condition.
• No need to deal with the second-hand market (deadlines, value, sales, shipping).
• The subscription cost is equal to or less than the depreciation value of new equipment on the second-hand market after 6 to 12 months.
• No financial losses or need to reinvest in future equipment.
• Includes renewal, breakage coverage, insurance, and service solutions (Quiversafe).
• Total flexibility, total control, no time wasted, no stress…
• With FRS, customers can enjoy the best boards on the market without worrying about typical ownership challenges, ensuring they are always equipped with new, premium material.

 

SURFBOARD MODELS

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The models included in FRS are as follows:

• INDIO:
• Mid Length

• PUKAS:
• Beachy Mood
• Performance Mood
• Space Oddity
• Mustache

• CHANNEL ISLANDS:
• CI 2.PRO
• Two Happy
• Better Everyday

 

PRICING

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Discover the perfect FRS plan for your needs. Choose your subscription category and get your premium surfboard with total transparency—no hidden costs or surprises.

CATEGORIES AND PRICES

Each FRS category includes a specific equipment configuration designed for your style and goals. Compare options and find the perfect balance between performance and budget.

• FLEX 55€ > INDIO MID LENGTH
• FLEX 69€ > PUKAS BEACHY MOOD | PUKAS PERFORMANCE MOOD
• FLEX 75€ > PUKAS SPACE ODDITY | PUKAS MUSTACHE | C.I. TWO HAPPY | C.I. 2.PRO
• FLEX 79€ > C.I. BETTER EVERYDAY

1 Item > 1 Contract > 1 Swikly (deposit) > 1 Insurance (optional)

 

DEPOSIT SYSTEM

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We keep deposits simple and transparent. Each subscription category has a fixed deposit per item; the total deposit depends on the number of items you subscribe to. With Swikly, your deposit is managed securely without blocking funds on your card, so you maintain full control of your money and can start your subscription instantly.

PRODUCT	CATEGORY	DEPOSIT	QUIVER SAFE
INDIO SURFBOARD Mid Length	FLEX 55€	530€	None 0€ Basic 7€ Premium 15€
PUKAS SURFBOARD Beachy Mood Performance Mood	FLEX 69€	720€	None 0€ Basic 9€ Premium 19€
PUKAS SURFBOARD Space Oddity Mustache	FLEX 75€	760€	None 0€ Basic 9€ Premium 19€
CHANNEL ISLANDS SURFBOARD CI 2.PRO Two Happy	FLEX 75€	760€	None 0€ Basic 9€ Premium 19€
CHANNEL ISLANDS SURFBOARD Better Everyday	FLEX 79€	785€	None 0€ Basic 9€ Premium 19€

 

QUIVER SAFE

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WHAT IS QUIVER SAFE?

It is our comprehensive insurance plan for your equipment. Choose between Basic or Premium plans, each with different levels of coverage to suit your needs.

HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel your subscription at any time after 6 months by returning the product and paying a cancellation fee of 49 €. You will need to pay any outstanding charges for the first 6 months.

CAN I CHANGE GEAR DURING MY SUBSCRIPTION?

You can change your equipment at any time for a fee of 79 €.

IS A DEPOSIT REQUIRED?

Yes, each subscription category has a fixed deposit, cumulative per item. Deposits are managed through Swikly to ensure the protection of your funds without blocking your credit.

WHAT ABOUT DAMAGES?

In case of damage, you can declare it and contact Ocean Side support or repair it yourself. Penalties will apply based on repair costs and the product's loss of value.

PLANS	COVERED REPAIR COSTS	SERIOUS DAMAGE DEDUCTIBLE
No Insurance	You pay 100% of repairs	50% of the product price
Basic	You pay 50% of repairs	65% of the product price
Premium	100% covered repairs	75% of the product price

 

FROM 7€ PER MONTH

Quiver Safe options must be selected at the start of the subscription. The price will depend on the category and condition. You can downgrade or cancel a plan later, but it is not possible to upgrade once the subscription has started.

Quiver Safe does not cover:

• Excessive use charges
• Loss or theft of equipment
• In case of loss or theft, customers must use the buyout option.

 

Learn about our penalty system

We classify damage from XS to XXL, and each level has a clear and fair cost based on the product. Penalties are calculated by combining repair costs and the product's loss of value, ensuring total transparency. This way, you will always know what to expect and can enjoy your subscription with total peace of mind.

DAMAGE SIZE	REPAIR PRICE
XS	50€
S	75€
M	100€
L	150€
XL	200€
XXL*	> 400€

*If the damage reaches XXL, we apply the deductible percentage.

 

CHOOSE YOUR QUIVER SAFE PLAN

Choose the protection level that best suits your needs. From basic coverage for small repairs to total peace of mind with 100% of the repair cost included:

• BASIC: Balanced protection, more coverage: 75% coverage + lower deductible

• 7 € → Indio  // 9 € → Pukas – Channel Islands

• PREMIUM: Full peace of mind: 100% repair coverage + the lowest deductible.

• 15.00 € → Indio // 19.00 € → Pukas – Channel Islands

 

HOW DOES IT WORK?

If you ride daily or in difficult conditions, plan at least one change during your subscription. This way you will avoid excessive use fees, keep your equipment in top condition, and ensure you always carry new, reliable gear.

Quiver Safe protects each item individually.

 

WHAT HAPPENS IF MY EQUIPMENT BREAKS?

We classify damage from XS to XL, and each size has a specific cost based on the type of product. Each size has a fixed cost, so you always know in advance what to expect.

Damage categories

• XS (Very small) → small scratch, small dent, or cut.
• S (Small) → larger scratch, small dent, or cut.
• M (Medium) → medium dent, crack, or cut.
• L (Large) → broken piece, multiple dents, or larger cut.
• XL (Very large) → serious damage.
• XXL (Extra large) → deductible >200€.

If you ride daily or in difficult conditions, plan at least one change during your subscription. This way you will avoid excessive use fees and keep your equipment in optimal condition.

 

WHAT HAPPENS IF I OVERUSE MY EQUIPMENT?

If the equipment is returned with signs of excessive use, additional fees will apply. This is how we keep our material in optimal condition for all members.

• Excessive use (excessive wear)
• Extreme conditions → Using the equipment in situations far superior to those for which it was designed.
• Sun and heat → Leaving the equipment exposed to the sun for long periods (the board yellows)
• Lack of care → Not rinsing it after use in salt water
• Excess hours → Using the same equipment for unusually long sessions.

Range of penalties (depending on severity):

• Chilled → Notable wear. → 49.00 €
• Brutal → Heavy damage due to misuse. → 99.00 €

 

FAQ

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WHAT IS FLEX RENTING SURF?

A subscription model with added features. FRS offers a unique service: water sports equipment by subscription. For a monthly fee, FRS provides access to water sports equipment, with optional additional services available. FRS transforms equipment amortization into a service model. We manage and optimize the product's life cycle, saving customers the hassle of dealing with the second-hand market.

 

WHAT TYPE OF MODEL DOES FRS RUN?

FRS operates according to a circular model. FRS offers several brands of surfboards at different prices depending on the version and condition of the items. FRS aims to maximize the useful life of products by refurbishing them at optimal times. This allows several customers to subscribe to the same products at lower prices, making access to the best brands on the market more accessible to a wider audience, especially younger people. When products no longer meet our standards.

 

CUSTOMER ADVANTAGES

• No large initial investments.
• Affordable monthly fees.
• Access to the latest models in excellent condition.
• No need to deal with the second-hand market (deadlines, value, sales, shipping).
• The subscription cost is equal to or less than the depreciation value of new equipment on the second-hand market after 6 to 12 months.
• No financial losses or need to reinvest in future equipment.
• Includes renewal, breakage coverage, insurance, and service solutions (Quiversafe).
• Total flexibility, total control, no time wasted, no stress…
• With FRS, customers can enjoy the best boards on the market without worrying about typical ownership challenges, ensuring they are always equipped with new, premium material.

 

HOW DO I CANCEL MY SUBSCRIPTION?

• If it's less than 6 months, you must settle the outstanding fees.
• After 6 months, you can cancel your subscription at any time, no questions asked.
• Return the product and pay a termination fee of 49 euros.
• When the product is received, the contract ends. Please note that any started month is due.

 

CAN I BUY THE PRODUCT AT ANY TIME?

Of course. After six months, subscribers can purchase the product at a discounted price. The discount is based on the product category and is calculated as follows:

• Price (new) – % discount (based on product category) – 6 months of subscription fee.

 

WHAT ABOUT RENEWAL?

When new collections are released, subscribers are contacted to review the new catalog. They can confirm their current selections or make changes.

• The next product is sent, and the customer returns the current product upon receiving the new one.
• Shipping the next product starts a new contract with a six-month commitment.
• The receipt of the current product by FRS concludes the contract.
• Contract renewal is free.

CAN I CHANGE PRODUCTS DURING MY SUBSCRIPTION?

Yes, of course! And even during the first 6 months, you can change the items of your contracts.

• The change will involve an additional fee of 79€ and will start a new 6-month contract.
• Users who use their gear intensely should change regularly to avoid heavy-use penalties at the end of the contract.
• Beginner packs offer CHANGES at a reduced price of 39€.

 

WHAT ABOUT DAMAGES?

In case of damage, the subscriber can:

• Declare the damage and contact Quiver Safe support.
• Not declare the damage and repair it themselves.
• Declaration: If the subscriber wishes to change to another model in better condition, they can initiate a change. This will start a new contract with a six-month commitment. The damaged product must be returned, and a penalty estimate will be provided before billing.
• Without declaration and self-repair: Upon receiving the product at the end of the contract, an evaluation is performed, and any potential penalties are presented to the subscriber before billing.
• If you subscribe to it, our Quiversafe system will minimize or offset penalties.

 

WHAT ABOUT PENALTIES?

FRS applies a penalty system that integrates both the cost of repairs and the loss of value.

• Each product category uses its own penalty system (link).
• There are no penalties if the product shows normal wear and tear and does not require repairs.
• Penalties will apply if the product is used intensively or damaged/not properly repaired.
• If the subscriber disputes the penalty, they can choose to purchase the product even within the 6-month period, providing photo and video evidence of the damage.

 

WHAT IS QUIVER SAFE?

QUIVER SAFE is our comprehensive protection plan designed to provide peace of mind to our subscribers. It offers three levels of coverage -Basic or Premium-, each covering a percentage of repair costs and providing protection against major damage. Additionally, QUIVER SAFE includes "Deductible" coverage for major damage. Subscribers can choose the level that best fits their needs and budget, ensuring they are well protected against unexpected incidents while enjoying their equipment.

 

DEPOSIT

Yes, we ask for a deposit. The deposit amount varies according to the subscription category and is cumulative per item. To secure the deposit and provide peace of mind to our customers, we use Swikly, a trusted intermediary platform. This ensures that the deposit process is smooth and does not affect your card limits, offering a secure and hassle-free way to manage deposits.

 

CUSTOMER ASSISTANCE

Of course. Our subscribers or future subscribers can contact us on our support WhatsApp account for any questions or help.

 

HOW DOES SWIKLY WORK?

To avoid all the limitations inherent in traditional practices, Swikly has invented the swik as an alternative to the deposit check. A swik is a bank transaction that secures a rental or reservation with an online deposit.

A swik is created from a credit card imprint that the customer must enter into a secure form. It can be secured online for a few hours or up to several months and the secured amounts are not blocked or charged. Credit card limits are not affected by securing a swik.

Swikly accepts all bank cards except:

• American Express
• Diners Club International
• Visa Electron
• Prepaid cards
• Cards that require systematic authorization

Unfortunately, these bank cards do not allow post-debit or online transactions, so they are not suitable for depositing a swik. For international bank cards, here is the list of countries authorized by our payment provider: https://support.mangopay.com/s/article/which-are-the-authorized-countries-where-you-can-process-payments?language=en_US

 

WHAT ABOUT MY USED GEAR?

At FRS, we are committed to promoting a circular economy and minimizing waste. If you decide not to buy the product and opt to send us your old equipment in exchange for a new one, there are several options for its future. First, your old material can be reintroduced into our system to continue its life cycle. Depending on its condition and age, we can offer it as a Phase 1 or Phase 2 product in our subscription service. This ensures that the equipment continues to be used and enjoyed by others, contributing to a more sustainable approach to water sports gear.

Alternatively, if the equipment is no longer fit for use, we prioritize recycling.

By participating in our equipment exchange program, you not only access the latest equipment but also contribute to environmental conservation and the promotion of circular economy principles.

 

DELIVERY

The standard procedure is to pick up the board directly at our facilities at Calle Almansa 14 (Guanarteme neighborhood, Las Palmas de Gran Canaria). If you would like us to send it to you, we will inform you of the cost according to the shipping destination (Canary Islands only). You will be informed of the status of your shipment by email and you will receive a tracking number. With this, you can check where your equipment is at any time. If you have more questions, please check our FAQ.

 

REPAIRS

At FRS we know that accidents happen, which is why we offer a seamless repair process for damaged equipment. If your equipment suffers any damage, just send it to us for repair. The cost of the repair will be determined based on your insurance coverage and the magnitude of the damage.

But here is where it gets even better: we will not leave you stranded while we repair your gear. Instead, we will immediately send you a replacement item, new or already repaired, depending on your subscription level.

This means you won't have to wait for your damaged gear to be repaired to get back in the water.

Our commitment to you is that our subscribers spend no more than 48 hours out of the water, ensuring that you can continue to enjoy your water adventures without unnecessary delays.

At FRS, we are dedicated to keeping you moving and ensuring that your water sports experience is as smooth as possible.

 

DISPUTES

In case of disagreement between FRS estimates and the application of penalties, it is always possible to discuss to clarify decisions and ensure compliance with the terms of use and the contract. Through effective communication, most conflicts can be resolved.

• If there are still disagreements or a lack of communication, SWIKLY will intervene as a trusted third party to verify that both parties respect the terms.
• After Swikly's arbitration, payment will occur. Otherwise, SWIKLY will be authorized to use the deposit, incurring additional expenses from SWIKLY.
• At FRS, our intention is to have satisfied subscribers who are inclined to renew and continue their subscriptions with us. Therefore, we are not interested in taking advantage of the situation by overcharging for penalties and deposits.
• We offer a new and innovative model that greatly benefits our customers. To maintain this model, it is essential that all parties comply with the rules agreed upon with fairness and integrity.

 

FEES | PAYMENT PROCESS

The first installment will be made by card; you can do it directly on the WEB or at our facilities at Calle Almansa Nº 14 in Las Palmas de Gran Canaria. Once done, we will send you the link to make the deposit for the chosen board (SWIKLY) and information about the payment system through Bank Direct Debit (SEPA).

We inform you that, in order to speed up the management of your subscriptions, the collection of fees will be carried out exclusively through direct debit.

This procedure complies with the Single Euro Payments Area (SEPA) regulations, guaranteeing maximum security and transparency in your transactions. To be able to process the collections, it is an indispensable requirement that the account holder authorizes said charge by signing a Direct Debit Order or SEPA Mandate.

How to complete the process?

1. Sending the document: You will receive the official document (SEPA Mandate) with the data of our entity in your email.
2. Completion: You must fill in your personal data and the account number (IBAN).
3. Signature and return: It is necessary that the document is signed by the account holder. Once signed, you must send it back to us (scanned by email or through our platform) to activate your subscription.

According to the General Data Protection Regulation (GDPR), we guarantee that your banking data will be treated with absolute confidentiality and used only for the purpose of collecting the contracted services.